Q1 How many IRQs does a chain of USB devices require ?

A. 1

B. 2

C. 3

D. 4

Q2 What is the main communication method from one PDA to another PDA ?



C. RS-222

D. IEEE 1394

Q3 From what location are the 1st computer instructions available on boot up ?



C. boot.ini


Q4 How many DMA channels are in an AT-machine ?

A. 3

B. 4

C. 7

D. 8

Q5 When seeking to upgrade for a particular motherboard what do you need to know ?

A. memory

B. hard drive

C. make & model

D. dim

Q6 Which values are held in CMOS for the hard drive

A. size (head, cylinders, sectors)


C. Free space

D. Virus alert

Q7 What type of FRU is a SCSI host adapter ?


B. I/O card

C. video card

D. hard drive

Q8 You get a CMOS checksum error during boot up. What is most likely the cause ?

A. power supply is bad

B. BIOS needs updating

C. CMOS battery is nearing end of life

D. hard drive types are incorrectly defined

Q9 A customer calls and says her computer won't boot. She can hear noises and can see lights on the box, but nothing comes up on the screen. What should you take to the site to fix the problem ?

A. hard drive

B. video card

C. power cable

D. power supply

Q10 You just installed a new IDE hard drive, but your system BIOS will not recognize the new drive. What should you check first.

A. cable sequence

B. jumpers on the hard drive

C. drivers that need to be loaded

D. hard drive manufacturer web site information

Q11 Which devices have the same looking connectors ? USB

A. PS/2 mouse

B. ATX keyboard

C. parallel printer

D. b and c

Q12 The computer won't boot from the floppy drive. What's wring ?

A. The floppy drive is defective

B. there is no partition on the hard drive

C. the boot sequence in the BIOS setup is wrong

D. a and c

Q13 A customer has just installed a new cd-rw, the system was working fine before the installation, but now the cdrom does not work. What should you suggest that the customer do ?

A. flash or upgrade the BIOS

B. check the CONFIG.SYS

C. add cdrw in the device manager

D. check the jumper setting on the ce-rw

Q14 The resolution on a new 19" ultra VGA monitor was set to 640x480, 16 colors. You changed the resolution to 800x600, high color (16-bit), but the monitor goes blank, what could be the problem ?

A. The video card is using an IRQ

B. the video card is not installed properly

C. the monitor trapezoid setting is wrapped

D. the refresh rate is too fast for the monitor

Q15 What is your first action when windows reports that your hard drive is developing bad sectors ?

A. replace the hard drive

B. run secclean from dos

C. run defrag on the hard drive

D. run scandisk with the "thorough" option.

Q16 What would cause a keyboard error message ?

A. stuck key

B. pressing the F5 key

C. keyboard not plugged in

D. a and c

Q17 You have just installed a128 mb, 168 pin on your atx, you already had 128 mb in 2 72 pin slots using simm. When you turn on your system, it's only recognizing 128 mb of ram total, which of the following are possible causes ?

A. BIOS is not set to read both types of memory

B. a jumper is not set to support both types of memory

C. the motherboard only supports one type of memory at a time

D. all

Q18 What should be used to extinguish a computer fire ?

A. fire hose

B. class a extinguisher

C. class c extinguisher

D. silver foam water

Q19 What are the benefits of cleaning the inside of a computer ?

A. increase connectivity speed

B. provide better system cooling

C. reduce the risk of component failure

D. b and c

Q20 Which processor will fit in the same socket ?

A. Pentium MMX

B. Cyrix MII

C. AMD k6

D. all of the above

Q21 What are the advantages of the USB ?

A. speed

B. ease of configuration

C. expansion

D. a,b and c

Q22 WRAM is used on a

A. modem

B. video card

C. motherboard

D. ata connector

Q23 What is modified when changing the system start-up boot sequence ?



C. autoexec.bat


Q24 What are the major hard drive settings in the CMOS ?

A. heads

B. cylinders

C. sectors

D. all of the above

Q25 Laser Jet printer speeds are measured in pages per minute (ppm) what do we use to measure dot-matrix printers ?

A. lines per inch

B. lines per sheet

C. characters per inch

D. characters per second.

Q26 In inkjet printers, what is the most common problem with the paper tray ?

A. inconsistent printing

B. malfunctioning pick-up rollers

C. misalignment of the sheet feeder

D. paper jamming on the ink cartridge

Q27 What is the paper feeding technology most commonly associated with dot-matrix printers ?

A. sheet feed

B. tractor feed

C. friction feed

D. manual feed

Q28 When installing PCI NICS you can check the IRQ availability by looking at

A. dip switches


C. jumper settings

D. motherboard BIOS

Q29 What is a common language that computers use to talk with one another on a network

A. client

B. adapter

C. protocol

D. operating system

Q30 When configuring is a network interface cards without jumpers or plug and play, what is used to set the IRQs ?



C. the OS

D. configuration software

Q31 What component would most likely cause a "parity error" ?

A. bad hard disk

B. bad controller

C. bad RAM

D. bad software

Q32 The 34-pin connection on an I/O card is for ?

A. floppy drive

B. SCSI drive

C. IDE drive

D. zip drive

Q33 What is the best ground for a conductive work bench ?

A. AC outlet

B. Ground to bench

C. To the motherboard

D. To the PC's Chassis

Q34 Which type of pc card (PCMCIA) slot will allow the insertion of hard drive ?

A. type I

B. type II

C. type III

D. type IV

Q35 You are testing the resistance in Ohms of a fuse on a 2 amp system. If the fuse is good, the meter should read ?

A. 0.0

B. 0.2

C. 5.0

D. 2.0

Q36 What voltage does a 586 system use ?

A. + 12 volts

B. + 5 volts

C. + 8 volts

D. + 3.3 volts

Q37 On a dot matrix printer, you should never lubricate which part ?

A. carriage rails

B. print head pins

C. paper advance bearings

D. carriage bearings

Q38 What problem can occur if a printer cable is to close to a power cable ?

A. ESD Electrostatic Discharge

B. EMI Electromagnetic Interference

C. parity error

D. no affect

Q39 What tool is used to test serial and parallel ports ?

A. High volt probe

B. cable scanner

C. loop backs (wrap plugs)

D. sniffer

Q40 All operating Systems get their total memory initialized from ?





Q41 Which I/O port belongs to :LPT2 ?

A. 378H

B. 278H

C. 3f8h

D. 2e8h

Q42 On a dot matrix printer, regular lube maintenance should be followed, but this component should never be lubed :

A. Platen bearings

B. Carriage rails

C. Print head

D. Paper advance bearings

Q43 You were installing an application Windows 95, and the computer crashes, what do you do ?

A. press alt + ctrl + delete, twice

B. press alt + ctrl + delete, and end task

C. press the reset button on the computer

D. turn off computer and boot from a floppy disk

Q44 COM 4 uses which I/O port ?

A. 2F8H

B. 3F8H

C. 3E8H

D. 2E8H

Q45 What IRQ is used for COM 2?

A. 4

B. 3

C. 2

D. 1

Q46 Which DOS driver is used to emulate expanded memory ?

A. Himem.sys

B. EMM386.exe

C. Mem386.sys

D. Ramdrive.sys

Q47 Which is the easiest component to environmentally recycle ?

A. Motherboards

B. CMOS batteries

C. Toner cartridges

D. Cathode ray tubes

Q48 ESD damage can be caused by:

A. Placing an IC in a non-conductive plastic bag

B. Placing an IC on a grounded mat

C. Repeated sags in current supplied from outlets

D. Touching metal on the chassis

Q49 In the Binary numbering system, a(1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set ?

A. 100

B. 010

C. 011

D. 101

Q50 ESD potential decreases with the use of :

A. De-ionizing fans

B. A wrist strap

C. Rubber gloves with matching cap

D. A static meter

Q51 Which of the following items would require you to comply with EPA disposal guidelines ?

A. Keyboard

B. System board

C. Power supply

D. Battery

Q52 One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:

A. The device that sends the monitor signals telling it what to display

B. The area that regulates all of the system power usage

C. The area where all the of the Basic input/output routines are stored

D. The area where all of the processing takes place.

Q53 Which type of system board is the MOST likely candidate for processor upgrading if you want maximum performance and future compatibility ?





Q54 A hard disk is divided into tracks which are further subdivided into:

A. clusters

B. sectors

C. vectors

D. heads

Q55 TWO primary performance restraints for mass storage devices are

A. Storage ability

B. Rate of transfer

C. Disk Access Time

D. 1 and 2

Q56 When connecting two internal SCSI hard disk to a computer, where do you connect the second hard drive ?

A. Any open SCSI port on the Computer

B. A Serial port on the first host adapter

C. An open parallel port on the computer

D. An open SCSI port on the first hard drive

Q57 When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to :

A. B0007

B. An unused SCSI address

C. The same as the SCSI device before the CD-ROM

D. SCSI ID's are irrelevant

Q58 What does the CPU do?

A. Control power voltages

B. Execute program instructions

C. Perform math functions

D. b and c

Q59 What specification covers PC hard cards ?





Q60 In ROM BIOS, the acronym BIOS stands for:

A. Basic Intuitive Output Set

B. Basic Input Organizational System

C. Basic Input Output System

D. Basic Industry Operating System

Q61 When is the risk for electrostatic discharge the greatest ?

A. Day time

B. High humidity

C. Low humidity

D. Night time

Q62 Which of the following devices send receive information from other devices ?

A. Mouse port

B. Serial port

C. Parallel port

D. b and c

Q63 Which peripheral port provides the FASTEST throughput to laser printers ?

A. RS-232


C. Parallel

D. Serial

Q64 A 25-pin female connector on the back of your computer will typically be:

A. Serial port 1

B. A parallel port

C. Docking

D. COM2 port

Q65 When connecting a ribbon cable to connector, how do you know which direction to plug it in ?

A. The red line in the cable goes to the highest pin number

B. The colored line in the cable goes to pin#1

C. It does not matter

D. The blue or red line in the cable goes away from the power connector

Q66 A modem could be attached to which port ?

A. Parallel port

B. ASYNC port

C. Keyboard connector

D. Video port

Q67 Which of the following is a type of preventative maintenance used on a hard drive ?

A. Disk check diagnostics

B. Head alignment diagnostics

C. Initializing

D. Uninstalling programs

Q68 Which should you use for cleaning Mylar-protected LCD screens ?

A. Ammonia window cleaner

B. Non-abrasive cleanser

C. Anti-static wipes

D. Alcohol-impregnated wipes

Q69 What device prevents power interruptions, resulting in corrupted data ?

A. Battery back-up unit

B. Surge protector

C. Multiple SIMMs strips

D. Data guard system

Q70 How can you totally protect a PC from damage during an electrical storm ?

A. Disconnect the AC power cable

B. Disconnect all external cables and power cords

C. Use a surge protector

D. Turn off the AC power

Q71 Which would you do first when troubleshooting a faulty monitor ?

A. Check its connections to the computer and power source

B. Use a meter to check the CRT and internal circuitry for continuity

C. Power down the monitor, then turn it on again to see if that corrects the problem

D. Power down the computer, then turn it on again to see if that corrects the problem

Q72 Which monitor would provide the highest level or performance ?





Q73 What resistance in ohms should be displayed when testing a speaker in a computer ?

A. 0 Ohms

B. 16 Ohms

C. -200 Ohms

D. Unlimited Ohms

Q74 When not in use, it is very important to keep 5-1/4 diskettes in

A. Their protective sleeves

B. In a plastic bag

C. On a shelf in an upright position

D. In the floppy drive

Q75 To install a second IDE drive into a computer, you must:

A. Set the master-slave jumper to slave jumper to slave on the second drive

B. Use the IDE configuration software to set the new drive as slave

C. Verify that you define the new drive as D: in the CMOS setup

D. Verity that you attach the drive to the connector at the end of the ribbon cable

Q76 How may standard levels of interrupts are provided on the 8-bit ISA bus (XT-class computer) ?

A. 4

B. 8

C. 12

D. 16

Q77 In laser technology, what happens during the transfer stage ?

A. Residual toner is transferred to the waste receptacle

B. The image is transferred from the drum to the paper

C. The image is transferred from the drum to the paper

D. A negative charge is transferred to the surface of the drum.

Q78 On the 16-bit ISA bus, IRQ2 is elevated to which higher level interrupt ?

A. 9

B. 11

C. 13

D. 15

Q79 After doing a low-level format, what would be the next step in configuring the hard drive in a system ?

A. Format DOS partition

B. Install operating system

C. Configure DMA channel and back-up interrupt

D. Partition hard disk

Q80 Which is NOT typically a Field Replaceable Unit ?

A. System ROM

B. Power supply

C. System chassis

D. Video controller

Q81 What command is used to reset a MODEM when using the





Q82 To optimize conventional memory, which command do you use to load DOS into the high memory area (HM(A) ?





Q83 Match the device driver HIMEM.SYS to its operation

A. Supports (ANSI)terminal emulation

B. Manages the use of extended memory

C. Uses expanded memory on a 80386 processor

D. Supports code page switching

Q84 During the boot process, a system first counts memory from where ?

A. Expansion memory board

B. Video adapter

C. System board

D. Cache

Q85 A customer attached an external drive to his note book computer but the computer is not recognizing it. What should be considered ?

A. The cables are attached firmly The external drive has been pre-loaded with the appropriate software

B. The external drive has been pre-loaded with the appropriate software

C. The external drive was attached before the computer was on

D. all the above

Q86 On a leased line installation a known good external modem shows no carrier detect light. Where is the problem most likely to be ?

A. In the modem

B. In the phone line

C. In the computer

D. In the DTC equipment

Q87 To find out how much memory is available, you could type





Q88 Which components could cause a blank screen ?

A. Power supply

B. Video card


D. All

Q89 The following symbol is used to indicate what ? { symbol for ground}

A. The ground

B. Voltage

C. 12 volt AC line

D. Diode

Q90 What can you use to ensure power is not interrupted, resulting in corrupted data ?


B. Proper grounding

C. Super protector

D. Sag protector

Q91 What questions could be asked to determine if a problem is software or hardware related ?

A. Does the computer BEEP during the boot phase ?

B. Did peripheral device initialize, I.e. printers ?

C. Will hardware components pass diagnostics ?

D. all the above

Q92 To view any currently running Terminate Stay Resident (TSR's) programs you could type:

A. Memory



D. Memmaker

Q93 When you boot a PC and don't hear any beep, this could suggest which of the following ?

A. The monitor is turned off

B. Keyboard not plugged in

C. Normal PC boot

D. Bad or disconnected speaker

Q94 This machine can replace the mainframes very soon

A. Application servers

B. Workstations

C. Pentium

D. Power PC

Q95 Microprocessors can be used to make

A. Computers

B. Digital Systesm

C. Calculators

D. All the above

Q96 On of the main feature that distinguish nucrioricessirs frin nucri-compute is

A. words are usally larger in micro-processor

B. words are shorter in micro processors

C. microprocessors doe not contain I/O devices

D. computer are not fully integrated

Q97 In which of the following terminals the screen is regarded as an array of pixels where each pixel is either on or off

A. character map terminal

B. bit map terminal

C. RS-232 terminal

D. all of the above

Q98 A single bus structure is primarily found in

A. main frames

B. super computers

C. high performance machines

D. mini and micor computers

Q99 Choose the company that does not use Motorola chips in their computers





Q100 what is data highway

A. a road New York

B. A network of on-line database companies

C. a network into which subscriber communicate between one another

D. An integrated network of transfer, TV, cable telephone, demand and other communication services in one

Q101 Power PC is thelatest in the PC market. It is

A. a less power consumption PC

B. a microprocessor with Intel and Motorola compatible

C. thelatest model microprocessor from intel

D. a PC which can work both on Intel based (DOS) and Unix) and Apple operating systems

Q102 80386 SX processor from Intel has

A. 16 bit addres bus and 32 bit data bus

B. 16 bit addres bus and 16 bit data bus

C. 16 bit addres bus and 64 bit data bus

D. 8 bit data bus and 16 bit address bus

Q103 What tape of control pins are needed in amicroprocessor to regulate traffic on the bus, in order to prevent two devices from trying to use it at the same time.

A. Bus control

B. Interrupts

C. Bus arbitration

D. status

Q104 What is thearchitecture that is used in PS/2 range of IBM computers




D. Local Bus

Q105 MCA mean

A. Main Computer Architecture

B. Micro Channel Architecture

C. Micro Chip architecture

D. Micro Computer Architecture

Q106 Compared to CISC processors, RISC processors contain

A. more registers and smaller instruction set

B. larger instruction set and less registers

C. less registers and smaller instruction set

D. more transistor elements

Q107 What is an application server?

A. Network node that stores applications

B. software that allows interchange application

C. multitasking operating system

D. network server currently available for use with large client server systems

Q108 Choose the one which coprocessor

A. 80287

B. Graphic Accelerator

C. Video Graphics Array

D. Network adapter

Q109 Choose the one which is not necessary for multimedia PC

A. Video Card

B. Scanner


D. All of the above

Q110 DIP switeches are used to store system setup information in

A. PC/AT 286


C. PC/AT 386

D. Pentium

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